Pre-orders

When a flavor sells out or hasn't been made yet, we open it for pre-order. Your payment reserves a box from the next batch and tells us exactly how many to make — that's how we keep every run small, fresh and made to order instead of sitting in a warehouse.

Honestly? We can't give you an exact date, and we won't pretend otherwise. Batch timing depends on how fast ingredients come in, how many boxes are reserved, and how long the batch takes to come out right. Some flavors move quickly, others take longer.

What we can promise: we are working our hardest on every single batch, and we ship as soon as it's genuinely good — not a day sooner. Our fans get the best version of a flavor or they don't get it at all.

Rushing a batch means dry cereal, uneven coating and flavors that don't taste like they should. We'd rather make you wait a little longer than send you something that isn't worth opening. Quality first, every time.

You'll get an email confirmation right after you pre-order, and another one the moment your box ships. If a batch is running long, we'll let you know rather than leave you guessing. Drop alerts and batch news also go out through our newsletter signup on the home page.

Pre-orders earn Bear Bucks just like a regular order, and they count toward your collection and membership progress as soon as the payment goes through — you don't have to wait for the box to arrive.

You can cancel a pre-order for a full refund any time before it ships. Email djgrizz.support@gmail.com with your order number, or use the contact form. Once it ships, our normal refund policy applies.