Refund policy

Orders can be cancelled for a full refund any time before they ship — usually a 1–2 business day window. Email djgrizz.support@gmail.com with your order number and we'll take care of it. Once a box has shipped, the return rules below apply.

Email djgrizz.support@gmail.com within 14 days of delivery with your order number and a photo of the problem. We'll replace the box or refund it in full, including shipping, at your choice. You don't need to send food back.

Unopened, undamaged boxes can be returned within 30 days of delivery for a refund of the product price. Return shipping is the customer's responsibility unless the order was wrong or damaged. Email djgrizz.support@gmail.com first — returns sent without contacting us may not be refunded.

For food-safety reasons we can't refund opened cereal simply because you didn't like the flavor. If something tasted off or looked wrong, tell us — we take quality issues seriously and will usually refund or replace.

Refunds go back to the original payment method through our payment processor. Once we approve a refund it's issued within 2 business days, and your bank typically posts it within 5–10 business days. Original shipping is refunded only when the fault was ours.

Bear Bucks earned on a refunded order are removed from your balance. Points you already redeemed on a separate order are not affected, and your lifetime total is adjusted to match the refunded amount.

Email djgrizz.support@gmail.com or use the contact form. Include your order number and what went wrong — a photo speeds things up a lot.