Shipping & returns

Boxes are packed by hand and leave our studio within 1–2 business days of your order (Monday–Friday, excluding U.S. holidays). You'll get a confirmation email right away and a shipping note with tracking when it goes out.

Lower 48 states: $6.95 for the first box, $2 for each additional box, capped at $14.95 per order.

Alaska, Hawaii & U.S. territories: lower-48 rate plus $12.

International: flat $19.95. Customs duties and import taxes are the customer's responsibility.

Variety Pack: ships free in the lower 48.

Grizz and Legend members ship free in the lower 48. Alaska, Hawaii, and U.S. territories are $9 for members, and international orders have a $10 minimum shipping charge.

Lower 48: typically 3–6 business days after dispatch. Alaska, Hawaii, and territories: 7–14 business days. International: 10–21 business days depending on customs. Carrier delays and weather are outside our control, but we'll always help you chase a package.

Sales tax is calculated automatically at checkout based on your shipping address and the rules of your state. You can see the estimated tax in your cart before you pay.

If your box arrives crushed, opened, or it's the wrong cereal, email djgrizz.support@gmail.com within 14 days of delivery with your order number and a photo. We'll send a replacement or refund it — your choice. No need to ship food back to us.

If tracking says delivered but nothing arrived, give it 48 hours (carriers sometimes scan early), then email djgrizz.support@gmail.com and we'll open a claim and make it right.

For food-safety reasons we can't accept returns of opened cereal. Unopened, undamaged boxes can be returned within 30 days of delivery for a refund of the product price; return shipping is the customer's responsibility unless the mistake was ours. Full details are on the refund policy page.

Entered the wrong address? Email djgrizz.support@gmail.com right away with your order number. If the box hasn't shipped we'll fix it. If it has already gone out and is returned to us, we'll refund the product price minus shipping, or re-ship for a new shipping charge.